Terms and Conditions

This document establishes the general terms and conditions that govern the use of this website (WWW.NOBLESPARROWS.COM) and the services on it. When using this website or booking service on it, you are bound by these Conditions and our Data Protection Policies. If you don’t agree with the Conditions and with the Data Protection Policies, do not use this website.
These Conditions may be modified. It is your responsibility to read them periodically, as the Conditions at the time of using the website or concluding of the relevant Contract (as defined further on) shall be those that apply.
If you have any query regarding the Conditions or the Data Protection Policies, you may contact us by using the contact form. The Contract (as defined below) may be executed, at your choice, in any of the languages in which the Conditions are available on this website.

OUR DETAILS
Booking of services through this website is carried out under the name Noble Sparrows by NOBLE SPARROWS PRIVATE LIMITED, an Indian company with a registered address at 903 BAANI CITY CENTER, Sector 63, Gurugram, Haryana 122102, e-mail address hello@noblesparrows.com, telephone number +91-9667887555.

SECTION 1 : REFUNDS/CANCELLATIONS

Noble Sparrows believes in keeping its customers satisfied with service interactions they makew with us.We offer customised services tailored to your requirements,Cancellations are possible before services are availed. Refund is possible only before services are availed

Process for Cancellation and Refunds
You must inform the Noble Sparrows team at least 8 hours in advance through mail and phone
Mail : help@noblesparrows.com
Phone : 9667887555

On acceptance of your request, you will get a confirmation through call and/or email
Once Accepted, your refund will be processed in 7 working days.
Please note that NO REFUNDS/CANCELLATIONS ACCEPTED in case SERVICES ARE AVAILED

SECTION 2 : NOBLE SPARROWS PATIENT TRANSPORT CONSENT FORM

By making the payment and taking the services of Noble Sparrows you hereby consent to the following terms and conditions as mentioned below

CONSENT FORM TERM AND CONDITIONS
I (patient / attended of the patient), hereby give my consent for transport / transfer of my Patient as stated Noble Sparrows Ambulance Service at my own risk, without any liability to the doctors / staff of Noble Sparrows Ambulance Service.
Without prejudice, I hereby claim that I have absolute rights to make this decision on behalf of the Patient

RESPONSIBILITIES
Based on my requirement Noble Sparrows has provided me with a Transport Ambulance along with a driver and an attendant (helper) . Noble Sparrows responsibility is limited to providing a transport for the patient and myself as per the details mentioned above

INDEMNIFICATION
I am fully aware of the risks of transportation of a critically ill patient including possibility of death during transportation. I hereby agree to indemnify and hold harmless Noble Sparrows and its agents for any risk or eventuality which may be caused during the transport of the patient.
I further indemnify Noble Sparrows from any risk associated with this transfer, including but not limited to delays and discomfort associated with road conditions, transport problem, weather and patient’s condition (that are not under direct control of ambulance); extended travel time; fatigue and dehydration; enforced immobility and access in the confined space of an ambulance,

I will at my own risk and expense, appoint a Doctor who will accompany the patient in the ambulance. Noble Sparrows has no relationship with the Doctor, and any diagnosis prescribed by the Doctor will be between me, the patient and I indemnify Noble Sparrows from any responsibility towards the conduct / of the Doctor towards the patient

AMBULANCE FACILITIES, MEDICINES AND CONSUMABLES
I / My Doctor has checked all facilities, including but not limited to stretcher, medicine, consumables etc in the Ambulance to my satisfaction and I hereby waive any claim against the same. I also understand that I will be liable for payment of the medicine and consumables used during the transport of the patient

OTHER TERMS
The ambulance will stop for refueling of the vehicle, feeding of the patient and staff of Noble Sparrows Ambulance Service during long distance transfers (each after 6 hours of journey). During nights it will stop each after 3-4 hours for tea / coffee.

I understand that the ambulance van is machinery and it may get some kind mechanical problem / break down during transport. Everybody, who is present on board should bear it and find out the solution for the same with mutual understanding.

In case of death of a patient during transportation from one hospital to another, who is having a Medico-legal case, I authorize the staff of Noble Sparrows Ambulance Service to inform the local police station for the same and take necessary actions. The body of the patient will be handed over to the local police, where the death occurred, Only after written appropriate clearance from the police, the body will be handed over to the relatives.
I hold complete responsibility, and hereby release the administration and staff of Noble Sparrows Ambulance Service from any medico-legal responsibility in case of any unforeseen eventually / fatality during medical transfer.
Moreover, I hereby authorize Noble Sparrows Ambulance Service to disclose and release medical information and records concerning the medical assistance provided to the patient before and during transportation, to the treating physician including discharge paper and investigation reports.

FORCE MAJEURE
I understand that Noble Sparrows shall be not liable for any delay or failure on its part in performing any of its obligations under this Agreement resulting from any cause beyond its reasonable control, including but not limiting to, strikes, riots, protests, mass demonstration, government imposed restrictions, civil commotion, fire, floods, explosions, acts of God, acts of State, war, enemy action or terrorist action.

PAYMENT TERMS
Based on my requirements, Noble Sparrows Ambulance Service has provided me a quotation which I have accepted. The same will be paid as advance payment before the end of the service.

Over and above, any consumables used will be charged as per actuals
I have been given an opportunity to ask appropriate questions regarding this consent and release a received satisfactory response to my queries.

——————————-THIS IS AN ELECTRONIC FORM NO SIGNATURE REQUIRED————————

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